These organisation run their CRM on Batch’s CEP.
And put it put the smile back on their faces.
Empowered CRM teams. Stronger-performing campaigns. More confident CMOs. Nearly 100 of Batch’s 450 customers share how they transformed their engagement strategy — and what drove their success.
Our latest success story
From Salesforce Marketing Cloud to Batch in just 8 weeks
With our former CRM, everything from contracts to support had become too complex. In just two months, we replaced it with a modern, agile solution designed for our business: Batch.
Why CMOs, CRM and Data Experts Choose Batch
Integration with Piano
Batch enables us to deploy web push, mobile push, and email campaigns within minutes and iterate rapidly, without relying on technical teams. Integrating Batch’s CEP with Piano helped us win back 10% of users who had dropped off during the subscription journey — through a single push notification.
Batch became the core of our CRM stack
We were far too dependent on technical teams. Thanks to its bi-directional connection with our BigQuery Data Warehouse and Hightouch, Batch has become our marketing source of truth. It’s easy to use, intuitive, and incredibly fast when it comes to building campaigns. Our CRM team can now orchestrate complex, cross-channel journeys in a fully unified way — and do it all independently.
Ensuring data sovereignty in healthcare
In healthcare, trust isn’t optional — and mistakes aren’t either. Batch is intuitive enough for a small team like ours to build and manage customer journeys without relying on technical support. Our data is centralized and secure, and we can personalise everything — from push notifications to email.
+152% campaign-driven revenue growth
Thanks to Batch, we shifted from a one-size-fits-all communication strategy to engagement driven by customer behaviour.
„Batch hat alles verändert.“
Mit über 3.700 Filialen und einer mobilen App als Kernstück unserer Kundenstrategie ist die Digitalisierung der Kundenbeziehungen eine große Herausforderung. Batch ermöglicht es uns, ein groß angelegtes Omnichannel-CRM zu entwickeln, mit dem wir jede Woche Millionen von Verbrauchern informieren, ansprechen und aktivieren können.
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