These organisation run their CRM on Batch’s CEP.
And put the smile back on their faces.
Empowered CRM teams. Stronger-performing campaigns. More confident CMOs. Nearly 100 of Batch’s 450 customers share how they transformed their engagement strategy — and what drove their success.
Our latest success story
From Salesforce Marketing Cloud to Batch in just 8 weeks
With our former CRM, everything from contracts to support had become too complex. In just two months, we replaced it with a modern, agile solution designed for our business: Batch.
Why CMOs, CRM and Data Experts Choose Batch
Integration with Piano
Batch enables us to deploy web push, mobile push, and email campaigns within minutes and iterate rapidly, without relying on technical teams. Integrating Batch’s CEP with Piano helped us win back 10% of users who had dropped off during the subscription journey — through a single push notification.
Batch became the core of our CRM stack
We were far too dependent on technical teams. Thanks to its bi-directional connection with our BigQuery Data Warehouse and Hightouch, Batch has become our marketing source of truth. It’s easy to use, intuitive, and incredibly fast when it comes to building campaigns. Our CRM team can now orchestrate complex, cross-channel journeys in a fully unified way — and do it all independently.
Ensuring data sovereignty in healthcare
In healthcare, trust isn’t optional — and mistakes aren’t either. Batch is intuitive enough for a small team like ours to build and manage customer journeys without relying on technical support. Our data is centralized and secure, and we can personalise everything — from push notifications to email.
When the app becomes your top CRM revenue driver
Batch has transformed our Mobile & Loyalty strategy: +300% growth for our in app monthly active users and a 2x increase in traffic from in-app push campaigns. At the same time, we streamlined operations with most campaigns now automated or orchestrated both locally and globally.
„Batch hat alles verändert.“
Mit über 3.700 Filialen und einer mobilen App als Kernstück unserer Kundenstrategie ist die Digitalisierung der Kundenbeziehungen eine große Herausforderung. Batch ermöglicht es uns, ein groß angelegtes Omnichannel-CRM zu entwickeln, mit dem wir jede Woche Millionen von Verbrauchern informieren, ansprechen und aktivieren können.
Doubling monthly active users
Batch helped us double our monthly active users. More importantly, our opt-in rate outperforms our website by a wide margin. Our app audience is highly engaged and eager to discover what we can offer next.
A customer engagement platform that saves lives
Engagement sits at the core of Résilience’s strategy: patients need to return weekly to complete their questionnaire. It directly affects their quality of life and adherence to treatment — and in some cases, it saves lives. We witness that reality every week. With Batch, we design thoughtful omnichannel journeys without overwhelming patients: email to inform, push to encourage, in-app messages to drive action.
Batch supports Showroomprivé every day, in France and across five international markets. It’s a powerful growth engine which boosts traffic, increases our conversion rate, and engages our 17 million daily members.
+48% lift in abandoned cart conversions through hyper-personalization
We used to rely on Data and IT for our segmentation. Now Batch centralizes everything and our marketing team have full ownership of all communications, from transactional and marketing emails to web, app, and in-app notifications.
153 personalized campaigns rolled out in just 12 months
We selected Batch for its real-time engine, marketing-first UX, and seamless data integration. Building on a long-standing relationship, this partnership is accelerating our CRM strategy by enabling deeper personalisation of booking user journeys, more dynamic customer engagement, and faster go-to-market for seasonal campaigns.
Creating and sending emails twice as fast
Since implementing Batch, creating and sending emails is twice as fast. We can test, iterate, and launch high-performing campaigns entirely on our own — with the agility of a tech team, but without writing a single line of code. The result: a 25% increase in open and click-through rates.
CRM is a long-term game. It starts with data, smart tagging, meaningful segmentation, and disciplined marketing pressure. Batch helps us move faster, stay relevant, and truly listen to our customers.
Powering 600M personalized emails every year
Batch consolidated our tools and brought real cost efficiency. Instead of juggling multiple licenses and rigid setups, my team now owns and deploys all our omnichannel journeys independently.
From Mobile CRM to Strategic Omnichannel Engagement: ManoMano scales its customer strategy with Batch
Reducing churn by 2.3 points
Batch provided hands-on support with actionable ideas for our use cases. We completed our migration from Brevo in two weeks and deployed 18 CRM scenarios in one day.
+152% campaign-driven revenue growth
Thanks to Batch, we shifted from a one-size-fits-all communication strategy to engagement driven by customer behaviour.
Challenges chooses Batch to power its mobile engagement strategy and accelerate audience growth
23 millions users
Putting mobile first
Batch accelerated our mobile-first strategy, boosting app usage and driving incremental revenue. The support from the Batch team has been outstanding
2x email open rates
We weren’t just looking for a CEP. We needed a real partner who could help us get the most out of the platform across all our use cases and channels: Email, Web Push, and SMS.
Batch optimises our CRM costs, improves campaign relevance and coordination, and gives our teams real operational autonomy,
Public Sénat chooses Batch to modernise its digital engagement within a sovereign and unified framework.
Scaling to 3.7x monthly active users
Batch made it easy for us to roll out mobile campaigns with real performance visibility. The platform works seamlessly for both IT and marketing teams. And in terms of support, Batch outperforms every competitor — hands down.
A seamless move from Emarsys
Our CRM team really enjoys working with Batch: it’s far more intuitive than Emarsys. From a technical standpoint, having separate PROD and DEV environments is a real advantage. The SDK documentation is clear, and the technical support is both fast and precise.
2.5x higher engagement
Powering 600M personalized emails every year
Batch consolidated our tools and brought real cost efficiency. Instead of juggling multiple licenses and rigid setups, my team now owns and deploys all our omnichannel journeys independently.
Boosting subscriber engagement across email, push & paid media
Batch gives us a reliable, high-performance foundation to empower our teams and activate data seamlessly across channels. It plays a central role in scaling our business, accelerating our transformation, and reinforcing our daily connection with millions of readers.
One CEP, scaled across 6 countries
Batch is a perfect match for our international setup. Being able to centralise campaigns and roll them out across countries is a real game changer in terms of efficiency.
Bridging online and in-store engagement
Batch gave us the modern CRM foundation we needed to activate both prospects and customers. Implementation took less than three weeks. We managed to implement 14 triggers just 10 days after go-live!
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