Agentic CRM and AI Decisioning. More performance, less complexity.
AI agents that amplify your teams. Predictive scores that sharpen decisions. An automation layer that runs the whole show. Three levels of ambition. One unified CEP.
Batch AI: the Agentic CRM and AI Decisioning platform.
Batch AI Assist
12 AI agents integrated into your CRM workflows to boost efficiency — without changing your habits. They analyse your campaigns, answer any questions, generate content, and optimise your customer journeys.
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Batch AI Predict
Activate up to 15 predictive scores on your data to improve decision making. Targeting, messaging, timing, channel: AI helps at every step — with churn scores, purchase scores, customer value scores, and recommendations you can activate directly within your campaigns.
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Batch AI Decide
Move to an AI-powered autonomous CRM. Based on your objectives, agents decide, launch, and optimise your campaigns continuously, complete with real-time learning and full transparency for every action.
Learn moreAgentic CRM: where are you on the maturity curve?
Maturity 1: Assisted CRM
AI agents at every step. Proactive analysis, content generation, campaign diagnostics. Your teams move faster without changing how they work.
Maturity 2: Augmented CRM
Your team keeps the big picture. AI provides the scores: who to target, what to say, when to send, and which channel. Performance that human judgment alone can't reach.
Maturity 3: Autonomous CRM
No predefined scenario. You set the objectives. Agents act, launch, learn, and optimize continuously. Fully autonomous, always under your control.
Why Batch AI?
Effective AI for CRM needs direct access to all your data, proven models, an integrated engagement layer, and a feedback loop that keeps learning. Batch's CEP delivers all of this out of the box.
Profil
Static and dynamic attributes for every customer and anonymous user.
Real-time behaviours
Events collected via mobile SDKs, web & API.
Products & inventory
Catalog, availability, active promotions.
Predictive scores
Computed in real time on your data.
Contactability
Opt-in status, channel sensitivity, marketing pressure.
Batch helps guide you through your AI transformation.
AI is reshaping CRM. It won't stop. Batch has always moved alongside its customers, one step ahead. No one knows exactly what an AI-native CEP looks like in five years. But the data, AI, and engagement architecture to get you there? It’s already built.
AI Decisioning: a natural extension of Batch's vision, built for a modern CRM.
Mobile-first Engagement
Push, in-app, SMS. Built for CRM teams, not developers.
Omnichannel Engagement
Email, App Push, Web Push, SMS, In-app. All in one CEP. Intuitive campaigns, automated workflows.
Agentic Omnichannel
12 agents and 15 scores. CRM teams that are more creative, more productive, higher-performing.
Autonomous Omnichannel
Agents coordinate to hit business objectives. They modify and trigger campaigns on their own.
The use cases of today. And tomorrow.
1 campaign, 6 countries, 20 minutes.
Content generated in seconds. Three subject line variants. Visuals created. Targeting analyzed and validated. Translated into four languages. What used to take half a day now takes less than an hour.
Anti-churn, automated at scale.
At-risk customers, revenue drop probability, churn date: anti-churn scores monitor your customer base continuously. Retention campaigns run automatically, with personalised messages, offers, and discount levels.
Campaigns that improve themselves.
AI agents generalise A/B/N tests across every variable: messages, offers, targeting, channels, timing, and more. They update campaigns as results come in. Your CRM team steers and controls.
Smart campaign and journey analysis.
An email campaign is underperforming? The AI agent analyses all variables in seconds and responds in plain language: "Your 35–45 segment responds 40% better on Tuesday mornings. Your current subject line underperforms on mobile. Here are 3 alternative versions."
The right product for every customer. Automatically.
Product recommendation is a CRM essential. Batch AI's predictive scores automatically surface the right product for each customer, whether in a generalist newsletter or a themed campaign. No more manual rules. Personalisation is applied at the product, category, and brand level.
Manage objectives. Not targets or campaigns.
You set engagement, conversion, sales, or margin objectives. Add pressure or content constraints. The CRM agent orchestrates execution, tests and optimises continuously, and reports back on what worked and why. That's the real value of CRM experts: strategy and performance analysis.
Real impact on creativity, productivity, conversion rates, and CRM-generated revenue.
X3 productivity
+55% conversion
+48% customer reactivation
100% visibility
0% errors
+8% margin rate
Batch AI Assist: a full squad of CRM agents, ready when you are.
Batch AI Assist offers 12 AI agents, each designed for a specific CRM task. They live directly inside the Batch interface — no extra tooling, no learning curve. Just the most interesting part of CRM.
A conversational agent for your entire CRM.
Full campaign diagnosis in 30 seconds.
Agents built for every stage of message creation.
Specialised agents to optimise your campaigns and journeys.
Batch AI Predict: predict to decide better.
Your CRM team keeps the big picture. Batch AI Predict gives them every score they need: who to target, what to say, when to send, which channel to activate. The result? CRM performance that human judgment alone can't match.
15 predictive scores for your campaigns.
Natively available in your Batch CEP, these scores enable you to optimise your CRM campaigns and reach significantly higher performance levels.
Subscription churn
Probability that a customer cancels their subscription before it ends.
Decisive churn date
The date at which a customer is at high risk of becoming inactive.
At-risk top customer
Probability that a top customer will significantly reduce their revenue contribution.
Promotion sensitivity
Probability that a customer needs a discount to convert.
Repurchase date
The product a customer is likely to buy again, and the expected date.
2nd purchase date
When a first-time buyer is likely to make their second purchase.
Lifetime Value
Predicted future value of each customer over the coming year.
High-potential customer
Probability that a customer will soon join your top-customer segment.
High-potential prospect
Probability that a prospect will soon become a customer.
Product propensity
Probability of purchase within a defined product or category target.
Cross-sell propensity
Probability of a first purchase within a defined product target.
Product recommendation
Top-N most relevant products or categories for each customer.
Promotion recommendation
The most effective discount level to maximize purchase and margin.
Best channel
The best channel for each customer, based on the campaign being sent.
Best send time
The optimal send time for each customer, based on the campaign being sent.
Batch AI Decide: the CRM that decides, learns, and acts. On its own.
The most advanced level of maturity. Batch AI Decide goes beyond assisting or predicting: it builds, orchestrates, and optimises autonomously, in real time, around whatever business objectives you set.
You set the goal. Batch AI Decisioning finds the path.
You define the objective: incremental revenue, retention, conversion. Batch AI Decisioning determines in real time the best action for each individual: content, channel, timing, frequency. The system learns continuously from results and improves with every send. No more trade-off between personalization and scale.
Agents that operate, analyze, and decide continuously. Fully transparent.
Batch AI's autonomous agents run 24/7, making targeting, campaign, and orchestration decisions without waiting for sign-off. But every action is documented, explained, and shared with your teams. That's the future role of CRM: setting goals, framing strategy, defining guardrails.
Your questions about Batch AI.
Everything you wanted to know about autonomy, control, and implementation.
Do my CRM teams stay in control?
Absolutely. Batch AI doesn't replace your teams — it amplifies them. With AI Assist and AI Predict, your experts stay in the driver's seat on every decision. Even with AI Decide, you set the objectives, constraints, and editorial guardrails. The AI executes and reports back.
Do you need technical skills to use Batch AI?
No. Batch AI integrates directly into the Batch interface your teams already know. Agents work in plain language. No learning curve, no extra tool, no lengthy onboarding.
Can the AI make bad decisions?
Batch AI Decide always operates within a framework defined by your teams: business objectives, pressure constraints, editorial rules. Every action is logged and explained. You can step in at any time.
How is this different from an in-house data scientist?
Batch AI Predict delivers predictive scores you can activate directly in your CRM — no data export, no complex integration. Time to production is immediate. 15 pre-validated predictive models, ready to use from day one.
Can I keep using my existing AI solution in parallel?
Yes. Batch AI Predict gives you 15 ready-to-use scores. Keep your existing recommendation model or best-send-time score and activate the others. You can even run them side by side in an A/B test.
How long does Batch AI deployment take?
Batch AI Assist is available immediately for all CEP users. Batch AI Predict requires a data configuration phase, typically 2 to 4 weeks. Batch AI Decide includes a dedicated onboarding program.
Let's discuss.
Schedule a demo with one of our CRM experts.
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