Your success is ours too

Batch by your side. From migration to CRM success.

Where others deliver a platform, Batch adds a team of business, data, IT and deliverability experts committed to your success, from migration to your campaigns. The result: +88 migration NPS and 9.56/10 onboarding satisfaction.

350+ companies across Europe trust the Batch CEP

Sound familiar?

What your teams dread… And what Batch has overcome 200+ times.

The 5 big risks that derail a CRM project.

A CRM migrations always run late.”

Planning risk

Blown deadlines, scope not delivered
Demotivated teams, budget overrun
Double billing during the transition

We never knew who was really in charge.”

Organisational risk

No specialist project manager
Poorly managed data migrations
Friction between vendor and client

After migration, we were on our own.”

Support risk

The CSM turns into a salesperson
No strategic guidance
Slow, purely technical support

We got the tech, without the know-how.”

Adoption risk

Technical go-live but zero campaigns
CRM teams left to fend for themselves
CRM activity stalls after go-live

Deliverability was a leap in the dark.”

Deliverability risk

Cold IP → blacklisting, revenue drop
Poor IP warm-up → months of recovery
Weakened sender reputation

What makes Batch unique

A CRM platform. And the team to go with it.

Three commitments that shape Batch's support, from the first scoping workshop to the campaigns you'll be sending three years from now.

A managed, controlled migration.

A sprint-based project, run by PMP®-certified project managers. 200+ migrations completed in 8 to 10 weeks on average, 85% of them delivered on time.

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An expert, committed team.

CRM, data, IT and deliverability experts, with 7 years' CRM experience on average. 30% of Batch's workforce is dedicated to client support, from migration to day-to-day operations.

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Long-term support.

After go-live, support in 5 languages with a 3-minute median response time. And CSMs who have already analysed 165,000+ campaigns to inform benchmarks and recommendations.

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Nothing is left to chance

From kick-off to go-live, every step is mapped out.

Clear milestones, named owners on both sides and a shared timeline from day one. So everyone knows what they need to do, and when.

What Batch takes care of

Technical scoping: data architecture, connectors, SDK
Email set-up: subdomains, DNS, SPF/DKIM/DMARC
Data migration: profiles, opt-ins, events
Automated IP warm-up and reputation monitoring
Training for business teams (push, email, SMS)
Technical acceptance testing before every go-live
Deliverability monitoring during and after migration

Project management, technical work and deliverability are handled by our experts, end to end.

What you bring

Access to source systems: CRM, CDP, back end
Data exports and mapping
Sign-off on email templates and campaigns
Business decisions on priority use cases
Sticking to the agreed timeline

These dependencies are documented from kick-off. You know from the outset what we need from you, and when.

What Batch takes care of

Technical scoping: data architecture, connectors, SDK
Email set-up: subdomains, DNS, SPF/DKIM/DMARC
Data migration: profiles, opt-ins, events
Automated IP warm-up and reputation monitoring
Training for business teams (push, email, SMS)
Technical acceptance testing before every go-live
Deliverability monitoring during and after migration

Project management, technical work and deliverability are handled by our experts, end to end.

What you bring

Access to source systems: CRM, CDP, back end
Data exports and mapping
Sign-off on email templates and campaigns
Business decisions on priority use cases
Sticking to the agreed timeline

These dependencies are documented from kick-off. You know from the outset what we need from you, and when.

No promises. Just proof.

200+: successful migrations

8 to 10: weeks per migration on average

700M: active profiles migrated

+88: migration NPS

9.56/10: onboarding satisfaction

Natacha Rigaudière

Le Monde

Samira Ghannam

ManoMano

Mathilde Maurice

Potager City

A team that understands your business challenges

Batch builds on deep CRM expertise, and takes ownership of your success.

Batch chose to invest in a team of CRM, data, IT and deliverability experts: they know the platform as well as your challenges, and follow your project from scoping to day-to-day operations, alongside your teams.