Brace for impact: Orange pulls the plug on its Spanish email service

MásOrange email shutdown: key facts and implications

Permanent shutdown

MásOrange, Orange's Spanish brand, dropped a bombshell: they're permanently shutting down their email service.

There's no backup plan. Come September 5, 2025, millions of email addresses will simply vanish.

Users have roughly a month to:

• Switch to new email addresses across all their accounts,

• Back up their email history before it's gone forever.

All domains shutting down

This isn't just about orange.es going away.

Orange is also killing email services from every company they've bought over the years: Amena, EresMás, Yacom, you name it.

Here's the full hit list:

• amena.com

• ctv.es

• eresmas.com

• eresmas.net

• jazzfree.com

• jet.es

• mixmail.com

• orange.es

• orangecorreo.es

• orangemail.es

• telepolis.com

• wanadoo.es

• wanadooadsl.net

• ya.com

How this will affect your email campaigns

Bounce rates set to increase

Once September 5 rolls around, every MásOrange email becomes a dead end. Here's what that means:

• Fewer people you can actually reach,

• Way more hard bounces cluttering your metrics.

Minimal impact expected

Here's the silver lining: this probably won't hurt much.

Spain isn't like France where ISP emails still matter. Gmail, Outlook, and Yahoo run the show there.

Our data backs this up: MásOrange's 14 domains generated just 0.05% of all email traffic to Spanish users in June. Breaking it down:

• Wanadoo.es and ya.com handle half that tiny slice,

• Some domains barely see 10 emails monthly (looking at you, ctv.es and wanadooadsl.net).

Deliverability risks you can’t ignore

Hard bounces aren't just annoying numbers. Here's why you need to clean house:

• Messy metrics: Bounce noise makes it harder to spot real delivery issues

• Throttled sending: Too many hard bounces and ISPs start slowing down your mail

• Reputation damage: Keep hitting dead addresses and you'll trash your domain's reputation

• Spam trap risk: Dead addresses often become honeypots that'll get you blacklisted

Three steps to protect your email campaigns

Step 1 – Identify impacted contacts

First things first: figure out how many of your subscribers are using these doomed addresses.

Set up a segment to pull everyone with these domains:

How to create a segment

You can later export the list of affected addresses if needed:

How to export the list

Step 2 – Remove inactive domains from your lists

Get your tech team ready to purge these addresses before September 5 hits.

Short on dev time? No sweat. Batch lets you exclude these domains right in your campaign settings.

How to purge these addresses

Step 3 – Notify your users

Don't let people wonder why they stopped hearing from you.

Use Batch's multi-channel power: hit affected users with push notifications or in-app messages telling them to update their email address.

Notification Push