Labels for Omnichannel Campaigns & Automations

New Orchestration management feature: you can now create and apply Labels to:

• Email Campaigns;
• Email Recurring Automations;
• Omnichannel Trigger Automations including SMS & Email.

These Labels allow you to regroup your Automations and Campaigns in the types of categories you prefer: use case, target region, the initials of the users in charge, etc.

Functional Reminder

In the Batch Dashboard Settings section you can create, delete, and edit Labels.

To create a Label, all you need to do is write down its name. You can also define its associated Code (optional).

In the Labels table, you can see how many Orchestrations are associated with each Label.

You can associate up to 5 labels to any Omnichannel Orchestration, as shown below:

Plans & pricing

All Batch customers with an Omnichannel licence can use this feature at no extra cost with automatic activation.