Coming Soon — Your CRM Playbook

The Inspiration Guide for Your Retention Use Cases 🔒

Master Your Retention Campaigns with 25 Use Cases for Successful Customer Loyalty

Long-Term Loyalty and Engagement

Customer retention is at the heart of every high-performing CRM strategy. With Batch, marketing teams can create automated journeys that nurture customer relationships over time — without technical dependency or data complexity.

Our Retention Playbook brings together our clients’ most effective scenarios to reduce churn, extend customer lifetime value, and strengthen loyalty.

Automatic Reactivation

Re-engage your inactive customers at the right time with contextual messages and tailored offers based on their history.

Example: Winback campaigns triggered by inactivity, a drop in purchase frequency, or a detected loss of interest.

Loyalty Programme

Engage your best customers with rewards and personalised communications across all channels.

Case Study: Refectory launched its omnichannel loyalty programme with Batch

“The simplicity of implementation allowed us to quickly launch our loyalty programme and achieve a 2.3% reduction in churn in no time.”

Simon Florin

CRO

Refectory

→ Discover Refectory’s Case Study

Continuous Engagement

Support your users throughout their entire lifecycle — with special offers, birthday messages, or personalised content and product recommendations.

Each journey is fully customisable, measurable, and activable across all Batch channels: Email, Push, In-App, SMS, and Web Push.

What Will You Find in Batch’s Retention Use Case Guide?

A collection of 25 examples inspired by real campaigns launched by Batch clients.
A comprehensive library of effective retention strategies across all CRM channels.
Expert advice to help you design campaigns and journeys that retain and engage your best customers.