Support

In the last 90 days, our team replied with a median first response time of

3 minutes, 20 secondes

You won’t talk to a ‘Customer support representative’ here

With Batch, you get direct access to our Product and Engineering team – world-class technical & marketing support delivered by the product makers.

Email support

Use our simple, universal support email address to reach our team, anytime, anywhere.

support@batch.com

Chat support

All pages of our website come with a chat feed letting you start a discussion with our team, anytime.

Chat now

Phone support

Depending on your plan capacity we’ll grant you a personal phone number to get a Product Specialist on the line, anytime.

See plans

Meet our team

Paris

Paris's office

London

London's office

Lyon

Lyon's office

Status

Visit the Batch status page to find real-time information about status of our Dashboard, Push API and SDK services.

status.batch.com

Twitter

Follow us and take part in Twitter debates, where our team regularly jumps in to discuss what’s new in the mobile engagement space.

@batch