# Batch

> Batch is a mobile customer engagement platform for push notifications, in-app messaging, SMS, and email — helping brands engage their users at scale.

## Main pages

- [Case Studies & Success Stories - Batch](https://batch.com/customers): Discover how Batch supports 350+ clients in orchestrating omnichannel campaigns to improve customer engagement and everyday performance.
- [Batch — Contact us](https://batch.com/contact): Schedule a demo for Batch's Customer Engagement Platform (CEP)
- [Live Webinar — Batch Keynote Summer 2025 Edition](https://batch.com/webinar-batch-keynote-summer-2025): Missed the Batch Keynote Summer 2025 in Paris? Join us for a live catch-up session! 🚀
- [Batch AI - Agentic CRM and AI Decisioning](https://batch.com/batch-ai): Boost your CRM teams, predict behaviours and automate decisions with Batch AI: AI Assist, AI Predict and AI Decide. Stay in control.
- [Become a certified expert](https://batch.com/certification-crm-marketing): Boost your career and become a certified expert with Batch.
- [Web Push notifications: sky-high engagement](https://batch.com/web-push): Although still under-used, Web Push notifications have an unbelievable impact on engagement rates.
- [App Push notifications: all there is to know](https://batch.com/notification-push): App Push notifications are powerful engagement and retention drivers, provided best practices are followed.
- [In-App Push messages: follow our guide!](https://batch.com/message-push-inapp): In-App Push messages help you better communicate with your customers and send your sales through the roof.
- [Email marketing: how to make your strategy a success](https://batch.com/emailing): Email marketing plays a vital role in an omni-channel approach. Pay close attention to ensure it is customised, deliverable and consistent.
- [All about SMS marketing](https://batch.com/sms): Engage, optimise your conversions: 99% open rate, including 90% within 15min, 5 billion targets. The impact of this CRM channel speaks for itself
- [Personalize the Customer Journey for more Engagement](https://batch.com/platform/customer-engagement-crm): Test Batch to create customised and elegant journeys, to offer a stand-out customer experience in all channels.
- [Batch - Quick and easy CRM campaigns!](https://batch.com/platform/crm-campaign): With a user-friendly platform set up your CRM campaigns in just two clicks, make time for yourself to design the best campaigns.
- [Finance & CRM : master the digital world](https://batch.com/customers/finance): Many companies in the banking and insurance industry rely on Batch to achieve their goals and offer their customers new experiences...
- [Luxury CRM : Batch develops your clienteling](https://batch.com/customers/luxury): Discover how luxury brands use our CRM to develop their clienteling
- [Media CRM : engage your clients with Batch](https://batch.com/customers/medias): Leading media companies have chosen Batch to offer their clients new, more refined interactions and achieve better results...
- [Batch — The Customer Engagement Platform (CEP)](https://batch.com/platform): Orchestrate real-time customer journeys with a high level of personalisation across all channels.
- [Batchelor Club : The trendiest CRM community](https://batch.com/batchelor-club): As a Batch customer, you automatically become a Club member.
- [Batch, boost the performance of your CRM campaigns](https://batch.com/platform/performance-crm-campaign): Are your performance and ROI ambitions high for your CRM? Invest in the best solutions
- [e-commerce CRM : boost your sales with Batch](https://batch.com/customers/retail): Many e-commerce players rely on our CRM for their sales, with an effective omnichannel strategy...
- [Event Webinar — AI Agents - discover Batch AI](https://batch.com/event-webinar-discover-batch-ai): AI Agents for Smarter CRM : discover Batch AI
- [Event Webinar — Sunrise 2026](https://batch.com/event-webinar-sunrise-2026): The Batch team will walk you through the migration from the Mobile Engagement Platform to Customer Engagement Platform.
- [Batch - Why choose the CRM solution of the future?](https://batch.com/differentiators): Batch builds a new generation, real-time customer engagement CRM platform, designed for a Mobile First world.
- [Who implements Batch's Customer Engagement Platform?](https://batch.com/switch): Who’s switching to Batch’s Customer Engagement Platform — and why?
- [How top retailers win Peak Season](https://batch.com/webinar-from-black-friday-to-christmas-strategies-of-the-best-retailers): From Black Friday to Christmas: strategies from top retailers
- [Webinar — The Great Mobile Engagement Benchmark 2025](https://batch.com/webinar-the-great-mobile-engagement-benchmark-2025): What can we learn from the 2025 Mobile Engagement Benchmark, and how can these insights be turned into concrete levers for your mobile CRM campaigns?

## Blog

- [How to improve your repurchase rate by predicting each customer's next buying date](https://batch.com/blog/posts/predict-repurchase-date-customer-conversion): Batch AI Predict's repurchase date score predicts the exact moment each customer is ready to buy again, so you can trigger the right reminder at the right time.
- [Personalized promotions: find the right offer for each customer without sacrificing your margin](https://batch.com/blog/posts/personalized-promotions-discount-customer): You can't send the biggest discount to everyone without killing your margin? Here's how to calibrate the offer per customer with AI.
- [Omnichannel CRM: how Leetchi runs email, push, and SMS on Batch](https://batch.com/blog/posts/leetchi-omnichannel-crm): Leetchi cut its email template production time in half and gained 30 points of open rate after bringing its CRM onto one platform.
- [M6 Audio migrates its 46.4M-contact mail CRM to Batch in 3 months, hitting 99.7% deliverability](https://batch.com/blog/posts/m6-audio-crm-migration): How M6 Audio migrated 46.4 million CRM contacts to Batch in 3 months, without downtime.
- [How Batch built the AI architecture behind AI assist](https://batch.com/blog/posts/generative-ai-architecture-crm): AI agents that write, translate, and optimize your CRM campaigns directly inside the product. Built on a generative AI architecture designed by Batch, evaluated for quality, and built so your customer data never leaves your control.
- [Marketing LTV: why your best future customers aren't in your VIP segment today](https://batch.com/blog/posts/marketing-ltv-exclusive-perks-future-value): Your exclusive perks go to yesterday's top customers, not tomorrow's? Here's how to target future value with predictive AI.
- [Premium range: how to maximize acquisition without diluting your positioning](https://batch.com/blog/posts/premium-range-recruitment-cross-sell-score): Want to recruit on a premium range without broadcasting it to your whole base? Here's how to target the right customers with AI.
- [Churn: how to detect cancellation signals before automatic renewal](https://batch.com/blog/posts/churn-cancellation-signals-before-renewal): Subscribers rarely cancel with a warning. Here's how Batch AI Predict's churn score lets you act before the decision is made.
- [Deep Learning: How we cut compute time 6x with Claude](https://batch.com/blog/posts/optimization-model-deep-learning-claude): How Batch's machine learning team optimized its churn prediction score, with Claude as technical copilot throughout the project.
- [CNIL pixels, post-deadline: the cost of the last-minute sprint](https://batch.com/blog/posts/cnil-pixels-post-deadline-numbers-july-14): A 1.46% opt-out rate and a deliverability squeeze: what the first post-July 14 data shows.
- [4 months to Migrate: UGC's bet on leaving its legacy CRM for Batch](https://batch.com/blog/posts/ugc-salesforce-marketing-cloud-to-batch): In just four months, UGC moved from Salesforce Marketing Cloud to Batch. Here's their story, in their own words.
- [Q2 2026 : Batch Product Updates](https://batch.com/blog/posts/batch-product-updates-q2-2026): Discover Batch's news of Q2 2026: sending piloted by AI, calendar of campaigns and automatic translation.
- [Customer loyalty: are your top customers quietly disengaging right now?](https://batch.com/blog/posts/customer-loyalty-top-customers-at-risk): Your best customers reduce spending with no prior signal? Here's how to detect the slowdown before it's done.
- [Gmail Annotations: boost your promos before the click](https://batch.com/blog/posts/gmail-email-annotations): Product carousels and promotional badges in Gmail's Promotions tab: formats, setup, and best practices.
- [A smarter way to plan your marketing campaigns with Campaign Calendar](https://batch.com/blog/posts/campaign-scheduling-crm-calendar-batch): Over-messaging is now one of the leading drivers of CRM disengagement. Campaign Calendar gives marketing teams a clear view of their campaigns over time.
- [Your CDP data, finally actionable in your CRM campaigns](https://batch.com/blog/posts/your-cdp-data-finally-actionable-in-your-crm-campaigns): Unify your CDP and engagement data to run campaigns that truly resonate with your audiences.
- [Customer retention: what if you acted before the tipping point?](https://batch.com/blog/posts/retention-campaign-trigger-before-churn): Triggering retention on an arbitrary threshold often means acting too late. Here's how predictive AI changes the timing.
- [Product recommendations: personalize your campaigns customer by customer](https://batch.com/blog/posts/product-recommendation-personalized-selection-campaigns): With Batch AI Predict, every customer sees a different product selection in your campaigns. Results: +47% to +64% click rates.
- [Marketing pressure: halve your unsubscribe rate without giving up revenue](https://batch.com/blog/posts/marketing-pressure-halve-unsubscribes-propensity-score): Blasting themed campaigns to your whole base and burning out contacts? Here’s how to target right with a propensity score.
- [Propensity score: how to target thematic campaigns and drive +20% AOV](https://batch.com/blog/posts/themed-campaign-targeting-propensity-score): Themed campaigns take hours to target for underwhelming engagement? Here's how a propensity score changes that.

## Resources

- [How did BVG Jelbi successfully deploy its omnichannel strategy with Batch?](https://batch.com/ressources/case-studies/mobility-bvg): Discover the strategies implemented by BVG in order to differentiate itself on the Berlin Maas market and achieve growth in 1 year thanks to Batch.
- [How Lancôme achieved +320% Opt-In Web Push growth in 3 months](https://batch.com/ressources/case-studies/luxe-lancome): Discover the impact of Web Push at D+90 on Lancôme's engagement strategy
- [How does BNP Paribas speed up digital adoption with Batch?](https://batch.com/ressources/case-studies/bank-bnp-paribas): Case Study: how is BNP accelerating its digital transformation through its international mobile-first strategy?
- [Accor: Achieving +300% App Audience Growth Through Personalized Mobile Experiences](https://batch.com/ressources/case-studies/hospitality-accor): How did Accor achieve +300% global app audience through personalised mobile experience ?
- [How Maeva.com's personalized campaigns have generated 42% more sales in just one year!](https://batch.com/ressources/case-studies/retail-maeva-en): Discover in this case study how Maeva.com achieved +42% revenue growth thanks to personalized Batch campaigns! From the brand's challenges to the results one year later, including the mechanisms implemented and the details of the CRM strategies deployed.
- [How ultra personalized campaigns boosted 24S revenues by +20%](https://batch.com/ressources/case-studies/luxury-24s): Discover how 24S boosts its mobile revenue by 20% thanks to its ultra-personalized campaigns, with details including the brand's challenges, our two year partnership overview and practical examples of the brand's CRM strategy.
- [How mobile.de drives app conversions with multichannel mobile engagement](https://batch.com/ressources/case-studies/mobile-de-marketplace-engagement-revenue-en): mobile.de replaced reach with relationships. Here's how CRM became their core mobile engagement lever, with Batch.
- [How Le Point rebuilt its CRM strategy to send 600M emails a year](https://batch.com/ressources/case-studies/media-lepoint-the-audiencers): Le Point looks back at its CRM transformation to engage readers, orchestrate email and push notifications on a large scale and simplify its stack with Batch.
- [Audience engagement in media: inside L’Express’ CRM approach](https://batch.com/ressources/case-studies/media-lexpress-piano-academy): Piano Academy 2025 replay: discover how the french media L’Express engages readers and scales a subscription-first media model with Batch.
- [Oscaro implements a highly personalized CRM strategy for its 5 million customers across Europe using Batch](https://batch.com/ressources/case-studies/e-commerce-oscaro): Discover how Oscaro engages 5M customers with a highly personalized CRM and optimized their marketing pressure. Download the Case Study to find out more!
- [How Castorama leverages the power of Web Push notifications](https://batch.com/ressources/case-studies/retail-castorama): Discover how Castorama performed 10x better using Web Push notification rather than email. This case study reveals the different types of campaigns implemented to inform, inspire and convert its visitors.
- [How did Sarenza successfully deploy its omnichannel loyalty strategy with Batch?](https://batch.com/ressources/case-studies/retail-sarenza): Discover how Sarenza orchestrates and deploys its omnichannel loyalty strategy thanks to Batch. From the brand's stakes, to the assessment two years later, through the mechanisms put in place and the details of the CRM strategies deployed.
- [How does Lalalab optimize its segmentation and marketing pressure management?](https://batch.com/ressources/case-studies/retail-lalalab): Discover in this case study how Lalalab segments and optimizes the management of its marketing pressure thanks to Batch! From the brand's stakes, to the assessment one year later, through the mechanisms put in place and the details of the CRM strategies deployed.
- [How Albert Heijn achieves 16% conversion on its loyalty program with personalised In-app Messaging.](https://batch.com/ressources/case-studies/albert-heijn): Discover the impact of In-app Messaging How Albert Heijn achieves 16% conversion on its loyalty program with personalised.
- [Kiabi’s lightning-fast go-to-market strategy: from the vision to CRM execution to rapid growth](https://batch.com/ressources/case-studies/retail-kiabi): Discover Kiabi’s lightning-fast go-to-market strategy: from the vision to CRM execution to rapid growth
- [How Kaia Health leverages Omnichannel Customer Engagement to accelerate its Go-To-Market Strategy](https://batch.com/ressources/case-studies/healthcare-kaia-health): Discover how Kaia Health leverages Omnichannel Customer Engagement to accelerate its Go-To-Market Strategy
- [How ManoMano generated five times more mobile sales in 12 months to maximise profitability](https://batch.com/ressources/case-studies/retail-manomano): Discover ManoMano’s customer engagement strategy and use case!
- [How Resilience leverages Batch to deliver a personalized omnichannel patient experience](https://batch.com/ressources/case-studies/healthcare-resilience-improving-patient-experience-telehealth): Resilience's CEO and Senior CRM Manager tell us about their omnichannel strategy and how it is implemented on a day-to-day basis.
- [Printemps Group: which engagement strategy for the new Place des Tendances app?](https://batch.com/ressources/case-studies/retail-printemps): Printemps Group: their new app Place des Tendances mobile engagement strategy
- [Omnichannel strategy: how did FizzUp centralise all its customer data and CRM channels with Batch to optimise its 360° customer retention?](https://batch.com/ressources/case-studies/services-fizzup): FizzUp's CEO, Digital Marketer, and Lead Tech explain how they managed to centralise all their customer data and
- [How MADSACK’s RND leverages Batch to grow Active Fans & Digital Subscriptions](https://batch.com/ressources/case-studies/media-madsack-rnd): Discover how German media company RND (MADSACK Group) uses Batch to increase active users and digital subscriptions.
- [European expansion: how La Redoute grows app revenue by 152% YoY leveraging the Batch Trigger Automations](https://batch.com/ressources/case-studies/retail-laredoute): European expansion: how La Redoute grows app revenue by 152% YoY with Batch
- [2-month CRM migration: how Potager City (Carrefour Group) switched to Batch](https://batch.com/ressources/case-studies/e-commerce-potager-city): How Potager City (Carrefour Group) migrated from its legacy CRM to Batch in just 2 months
- [Migrating from a Legacy CRM to Batch’s Customer Engagement Platform in 6 weeks: the Gojob case](https://batch.com/ressources/case-studies/services-gojob): How Gojob migrated from its legacy CRM to Batch's Customer Engagement Platform in just 6 weeks, thanks to their composable data stack.
- [How Refectory launched its omnichannel loyalty program with Batch](https://batch.com/ressources/case-studies/e-commerce-refectory): Attract. Engage. Retain. See how Refectory built its omnichannel loyalty program with Batch.
- [How Le Monde grows its paid Subscribers thanks to Batch?](https://batch.com/ressources/case-studies/media-le-monde): Discover in this case study how Le Monde Grows Online Paid Subscribers with 1,5% Free Trial Starts thanks to targeted messaging! From the brand's challenges to the results one year later, including the mechanisms implemented and the details of the CRM strategies deployed.
- [Subscription & Advertising Revenue for Media Companies & Publishers: From Activation to Engagement & Retention Tactics](https://batch.com/ressources/events/batch-piano-event-amsterdam): Join us for these insightful afternoon sessions, followed by drinks and nibbles to network with peers from other media and publisher companies. We will explore on and off-site engagement strategies and tactics to grow advertising revenue and subscriptions for publishers.
- [The Inspiration Guide for Your Retention Use Cases 🔒](https://batch.com/ressources/ebook/retention-use-case-the-inspiration-guide)
- [The Inspiration Guide for your Monetization Use Cases 🛎️](https://batch.com/ressources/ebook/monetization-use-case-the-inspiration-guide)
- [A/B Testing: Top 30 campaigns from the best CRM teams](https://batch.com/ressources/ebook/ab-testing)
- [Ebook: the ultimate guide to activate and engage your customers on mobile](https://batch.com/ressources/ebook/ebook-retail-engage-customers)
- [How Batch helps luxury Retailers extend clienteling online?](https://batch.com/ressources/ebook/study-industry-luxury)
- [Banks and Insurance: the guide to maximizing your digital adoption](https://batch.com/ressources/ebook/ebook-banks-insurances-embracing-digital)
- [Data Privacy: the true differentiators of being EU-based.](https://batch.com/ressources/ebook/guide-data-privacy)
- [3 tips to stand out for Valentine's Day](https://batch.com/ressources/ebook/crm-campaign-valentines-day)
- [Manage your marketing pressure across all your channels!](https://batch.com/ressources/ebook/marketing-pressure)
- [Sales: 20+ examples of inspiring campaigns to help you stand out!](https://batch.com/ressources/ebook/sales-crm-campaigns)
- [NEW ⭐️ | 2024 Email Design Guide + 30 Tips & Best Practices](https://batch.com/ressources/ebook/email-design-guide)
- [The Inspiration Guide for your Activation Use Cases 🎢](https://batch.com/ressources/ebook/activation-use-case-the-inspiration-guide)
- [Batch Email Migration Guide: ready to get started?](https://batch.com/ressources/ebook/email-migration-guide)
- [From Black Friday to Christmas: how top retailers drive results with CRM](https://batch.com/ressources/ebook/peak-season-use-cases)

## Optional

- [Legal Notice](https://batch.com/legal-notice)
- [Privacy Policy](https://batch.com/privacy-policy)
- [Service Agreement](https://batch.com/service-agreement)