If you are having trouble understanding why Batch is not showing correct data for your app, here are some suggestions.
If Batch is not showing any data on your dashboard, here are some suggestions to find the issue:
This can happen for several reasons:
Your users need to open the app once after updating it to a version built with Batch. Batch will place them in the NEW segment and retrieve their device token so you can send them a message right away.
The number of installs/push tokens will increase progressively the first week, as your users migrate and make their first session.
If you’re coming from another push provider, you may need to import your push tokens and send a notification to your old users to accelerate the transition. Make sure you don't target the new segment the week following the integration of Batch in your app.
The reason data on Batch and your usual analytics tool or app store analytics may differ slightly, is that Batch may use different methodology and metrics to process and display the stats (timezones, data collection method, etc).
If the difference is too big be sure Batch runtime is integrated correctly.
Feel free to ping us at firstname.lastname@example.org or if you have any other questions on your analytics.